About Us

At SelectScience® we are accelerating science by connecting scientific communities with trusted solutions. We produce and publish high-quality digital content and deliver content marketing solutions, whilst also informing scientists about the best products and technologies in their field through the power of peer-to-peer recommendation and reviews.

We are an essential resource for laboratory scientists and clinicians to help promote their products, with an expert team to make this happen. Our Headquarters is near Bath and Bristol, and we are an established brand with 25 years of experience as the leader in online scientific publishing.

We support hybrid working here at SelectScience, with up to 3-days a week in our Corston office (for this reason will are only considering candidate based in the UK, and close proximity to Corston, Bath).

The Role - Purpose & Scope

Working alongside our sales team to create, project manage and deliver exceptional digital content campaigns on behalf of our international customers. Responsible for providing excellent customer service by building strong relationships and sharing expert recommendations to optimize campaign performance.

Working with customers (scientific laboratory manufacturers) globally, across multiple fields of science and technology, within a team of 12. No immediate line management responsibility. Directly involved in revenue recognition within the business, through the management and delivery of SelectScience digital content campaigns on behalf of customers.

Key Responsibilities

• Onboarding customers who have purchased new campaigns
• Creating campaign plans on our planning system, to be used to manage the projects and for communicating progress/upcoming items with the customer
• Proactively managing and administrating the campaigns throughout the campaign period
• Planning activities and tasks with internal teams
• Delivering engaging digital content marketing services, such as emails and webinars, to our global scientific audience
• Engaging with customers regularly by phone and email, to answer queries and provide status updates on their campaigns
• Regularly reviewing the performance of the campaigns against expectations, and proactively working with other teams (sales, editorial, production) to improve results if needed, or to communicate successes to the customer
• Suggesting improvements to the effectiveness and performance of the marketing services, with a view to increasing value for customers in their campaigns.

About You

Attributes/Technical Skills

Essential:

• Ability to develop and manage successful working relationships with clients and sales professionals – a “people person”.
• Delivers clear, effective communication and takes responsibility for understanding others. Confident and persuasive manner.
• Attention to detail and diligent follow-through. Ensures information is complete and accurate.
• Highly organised and able to manage multiple concurrent projects and tasks.
• Ability to work in a dynamic environment with a variety of daily tasks and assignments.
• Excellent communication skills via phone, email and face to face.
• Self-motivated with a high level of energy, drive and initiative. Exhibits professionalism, integrity and courtesy with both internal and external stakeholders.
• Collaborative and cooperative, working towards solutions as a team that benefit all.
• Good analytical and data interpretation skills for reviewing campaign performance and drawing logical conclusions/recommendations.
• Tech savvy – intermediate skills with programs such as Office suite as a minimum, or the capability to learn new how to use new software.

Desirable

• Knowledge of project management processes and systems.
• Interest in digital marketing; programme and technical development
• Copywriting skills.  

Experience

Essential:

• At least 1 year working in a professional environment, ideally in project or account management, within a digital or marketing agency, publisher or other business-related role, such as sales.
• Customer service experience.

Desirable:

• Project management experience.
• Digital marketing experience.
• Experience of using tools such as Hubspot or Monday.com.
• Experience of data analysis and/or data tools such as PowerBI.

Education

Desirable:

• A degree within project management, communication/marketing, or a business-related subject; or the equivalent in other qualifications (such as CIM certifications) and relevant work experience.
• Digital marketing qualifications e.g. CIM or Hubspot certifications.

A few reasons why you will love this job:

• Great potential for professional growth and development
• Hybrid working, a competitive salary, and a comprehensive benefits package, including contributory pension, private medical insurance, up to 10% performance bonus (100% discretionary, and subject to company performance)
• Friendly and fun culture
• 25 days holiday + BH

Our team has an infectious drive for success, to exceed goals and customer expectations. The SelectScience culture promotes creativity, exquisite service, kindness, fun and energy. SelectScience is winner of The Queen’s Award 2021 for Enterprise: International Trade.